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Privacy Policy

This Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) applies to all information that the www.yana.kiev.ua website located on the yana.kiev.ua domain name (as well as its subdomains) can receive about the User during use site www.yana.kiev.ua (as well as its subdomains), its programs and its products.

The Yana Luxury Travel team appreciates that you trust us with your personal data, and makes every effort to implement the privacy policy and protect the information provided. The goal is to provide a comfortable service, which implies complete confidentiality.

Using any service of the Site means the User's unconditional consent to the provisions of this Privacy Policy.

1. Definition of terms

1.1 The following terms are used in this Privacy Policy:

1.1.1. "Site Administration" (hereinafter referred to as the Administration and / or Administration of Yana Luxury Travel) - authorized employees to manage the site www.yana.kiev.ua, who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition personal data to be processed, actions (operations) performed with personal data.

1.1.2. "Personal data" means information or a collection of information about an individual who is identified or can be specifically identified.

1.1.3. "Processing of personal data" - any action (operation) or a set of actions (operations) performed with the use of automation tools, or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Personal Data Controller” means a natural or legal person who is granted the right by the owner of personal data or by law to process this data on behalf of the owner.

1.1.5. “Personal data subject” means an individual whose personal data is being processed.

1.1.6. “Confidentiality of personal data” is a mandatory requirement for the Site Administration or other person who has access to personal data to prevent their distribution without the consent of the subject of personal data or other legal grounds.

1.1.7. "Site www.yana.kiev.ua" is a set of interconnected web pages located on the Internet at a unique address (URL): www.yana.kiev.ua, Yana Luxury Travel, as well as its subdomains.

1.1.8. "Subdomains" are pages or a set of pages located on third-level domains belonging to the site www.yana.kiev.ua, as well as other temporary pages, at the bottom of which the contact information of the Administration is indicated

1.1.9. "User of the site www.yana.kiev.ua" (hereinafter referred to as the User) is a person who has access to the site www.yana.kiev.ua via the Internet and uses the information, materials and products of the site www.yana.kiev.ua.

1.1.10. A "cookie" is a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server in an HTTP request each time it tries to open a page of the corresponding site.

1.1.11. "IP-address" - a unique network address of a node in a computer network through which the User gets access to www.yana.kiev.ua.

2. General provisions

2.1. The use of the site www.yana.kiev.ua by the User means acceptance of this Privacy Policy and the terms of processing of the User's personal data, as well as familiarization of the User who provides his personal data with the provisions of the Law of Ukraine "On the Protection of Personal Data", in particular with the rights of the User, provided for in Article 8 of this Law.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site www.yana.kiev.ua.

2.3. This Privacy Policy applies to the site www.yana.kiev.ua. The Yana Luxury Travel Administration does not control and is not responsible for the websites of third parties, to which the User can follow the links available on the website www.yana.kiev.ua.

2.4. The Administration does not verify the accuracy of personal data provided by the User.

2.5. The User acknowledges and agrees that the Site may contain advertising and the presence of this advertisement is a necessary condition for using the Site. The User also understands and agrees that the Site may contain messages from the Site Administration, such as service messages, automated messages and newsletters.

2.6. The User acknowledges and agrees that the Site services contain trademarks and other intellectual property, the rights to which belong to the Site Administration (and / or contractors of the Site Administration), and cannot be used without prior consent from the Site Administration.

3. Subject matter of the privacy policy

3.1. This Privacy Policy establishes the obligations of the Administration for non-disclosure and ensuring the regime for protecting the confidentiality of personal data that the User provides at the request of the Administration when registering on the website www.yana.kiev.ua or when subscribing to an e-mail newsletter.

3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out forms on the website www.yana.kiev.ua and includes the following information:

3.2.1. surname, name, patronymic of the User;

3.2.2. contact phone number of the User;

3.2.3. email address (e-mail);

3.2.4. place of residence of the User (if necessary);

3.2.5. photograph (if necessary);

3.2.6. personal information obtained in the process of communicating with the User by phone, e-mail, through our website, social networks or in any other way. Such information also includes data that the Administration receives or the User provides while using the site;

3.2.7. any other personal information that the User has sent to us.

3.3. Before you disclose personal information to us from a third party, you must obtain that person's consent to both the disclosure and processing of that information in accordance with this Privacy Policy.

3.4. The administration of Yana Luxury Travel protects the Data that is automatically transmitted when visiting the pages:

- IP address;

- information from cookies;

- browser information;

- access time;

- referrer (address of the previous page).

3.4.1. Disabling cookies may result in the inability to access parts of the site that require authorization.

3.4.2. The administration of Yana Luxury Travel collects statistics about the IP addresses of its visitors. This information is used to prevent, detect and resolve technical problems.

3.5. Any other personal information not specified above (visit history, browsers used, operating systems, etc.) is subject to secure storage and non-distribution, except as provided in paragraphs. 5.2. of this Privacy Policy.

4. Purposes of collecting personal information of the user

4.1. The Administration can use the User's personal data for the following purposes:

4.1.1. Identification of the User registered on the Yana Luxury Travel website for further authorization.

4.1.2. Providing the User with access to personalized data of the site www.yana.kiev.ua.

4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the site www.yana.kiev.ua, processing requests and applications from the User.

4.1.4. Determining the location of the User to ensure security, prevent fraud.

4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.6. Creating an account to use parts of the site www.yana.kiev.ua, if the User has agreed to create an account.

4.1.7. User notifications by email.

4.1.8. Providing the User with effective technical support in case of problems related to the use of the site www.yana.kiev.ua.

4.1.9. Providing the User with his consent with special offers, newsletters and other information on behalf of the site www.yana.kiev.ua.

4.1.10. Providing tourist services and carrying out other activities in accordance with the charter of our company and the legislation of Ukraine;

4.1.11. For current and/or future marketing and promotional purposes, including but not limited to direct marketing, research, travel research or email surveys, SMS messages, push messages, pop-up banners, instant messaging, phone calls of the operator, for the official pages of our company in social networks, for the services of our company, and for sending you offers, information about advertising activities and other information about our services.

4.1.12. To analyze and improve our service, evaluate the effectiveness of our company's marketing activities and services.

4.1.13. Implementation of other powers, functions and duties of the Administration that do not contradict the legislation of Ukraine. The administration processes personal data of individuals for the implementation of labor, social relations in the field of recruitment, accounting and personnel management, administrative and legal relations and the fulfillment of requirements in the field of accounting, wages, taxation, employment, etc.

5. Methods and terms of processing personal information

5.1. The processing of the User's personal data is carried out without time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

5.2. The User's personal data may be transferred:

5.2.1. authorized state authorities of Ukraine only on the basis and in the manner prescribed by the legislation of Ukraine;

5.2.2. persons providing the Site Administration with services for checking the quality of service, organizing audio recordings, mailings, phone calls, sending SMS messages, sending e-mails;

5.2.3. persons who provide the Administration with services for storing documents, creating and storing their electronic copies (archives, databases); to duly appointed personal data processors who provide special data processing services or additional services (for example, data storage, sending messages to us, web hosting, content management, user services, IT services for the operation of the website, mailing to e-mail) on behalf of the Administration and in accordance with its instructions, whose degree of development on data protection issues has been verified by the Administration before concluding an appropriate agreement;

5.2.4. persons representing the interests of the Administration or providing services/providing other activities of the Administration, which does not contradict the legislation of Ukraine;

5.2.5. in other cases provided for by the legislation of Ukraine and the terms of the agreements concluded by our company, and when the distribution / transfer of personal data is necessary, taking into account the functions, powers and obligations of the Administration in the relevant legal relations. The transfer of personal data to third parties is carried out by the Administration in these cases without obtaining additional written consent and a separate notification of the individual - the subject of personal data;

5.2.6. individual individuals authorized by the Administration to process personal data necessary to carry out activities strictly related to the provision of services through the website (for example, maintenance of network equipment and electronic systems), who have undertaken non-disclosure obligations or must comply with the relevant legal obligation on non-disclosure of confidential information;

5.2.7. to legal and natural persons, state bodies to which your personal data may be disclosed, in accordance with applicable law or the mandatory requirements of such legal persons, institutions or bodies. We may also disclose your personal information when we believe that such disclosure is necessary to protect you or others, investigate fraud, or provide a formal response to a request from government authorities.

5.3. In case of loss or disclosure of personal data, the Administration has the right not to inform the User about the loss or disclosure of personal data.

5.4. The Administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.5. The Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

5.6. All personal data collected and processed through the site will be stored and processed in such a way as to minimize the risk of destruction, loss (including accidental loss), unauthorized access/use or incompatible use for the initial purposes of data collection. The administration takes all necessary measures to protect data from unauthorized access, modification, disclosure or destruction. These include, in particular, internal review of data collection, storage and processing processes and security measures, including appropriate encryption and physical data security measures to prevent unauthorized access to systems that store personal data.

5.7. The site administration can use user identification technologies, including using cookies, as well as use these technologies for marketing purposes to study user preferences. At the same time, such identification is non-personalized and generalized, the Site Administration does not track the actions of individual users and does not transfer information about them. However, this information may be provided to authorized state bodies in accordance with the current legislation of Ukraine.

5.8. As part of the functioning of the services of the Site, the secrecy of messages is ensured and the confidentiality of information about the Users of the Site is observed, except as provided by the legislation of Ukraine.

5.9. The user agrees to the use of registration data by the Site Administration in the most general form, for the purpose of "targeting" on the services of the Site.

6. Rights and obligations of the parties

6.1. According to Article 8 of the Law of Ukraine "On the Protection of Personal Data", the User has the right to:

6.1.1. know about the sources of collection, the location of their personal data, the purpose of their processing, the location or place of residence (location) of the owner or manager of personal data or give an appropriate instruction to obtain this information to persons authorized by him, except as otherwise established by law;

6.1.2. receive information about the conditions for granting access to personal data, in particular, information about third parties to whom his personal data is transferred;

6.1.3. to access your personal data;

 6.1.4. receive no later than thirty calendar days from the date of receipt of the request, except as otherwise provided by law, an answer on whether his personal data is being processed, as well as receive the content of such personal data;

6.1.5. present a reasoned demand to the owner of personal data with an objection to the processing of their personal data;

6.1.6. present a motivated request to change or destroy their personal data by any owner and manager of personal data, if these data are processed illegally or are unreliable;

6.1.7. protection of their personal data from illegal processing and accidental loss, destruction, damage due to deliberate concealment, failure to provide or untimely provision of them, as well as protection from the provision of information that is unreliable or discredits the honor, dignity and business reputation of an individual;

6.1.8. file complaints about the processing of their personal data to the Commissioners or to the court;

6.1.9. apply legal remedies in case of violation of the legislation on the protection of personal data;

6.1.10. make reservations regarding the restriction of the right to process their personal data when giving consent;

6.1.11. withdraw consent to the processing of personal data;

6.1.12. know the mechanism of automatic processing of personal data;

6.1.13. in defense of an automated decision that has legal consequences for him.

6.1.14. make a free decision on the provision of their personal data necessary to use the site www.yana.kiev.ua, and give consent to their processing.

6.2. The user has the right to receive information from the Administration on the processing of his personal data, if such a right is not limited in accordance with the current legislation of Ukraine. The user has the right to demand from the Administration the clarification of his personal data, their blocking or destruction if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take legal measures to protect their rights. To do this, it is enough to inform the Administration at the specified e-mail address.

6.3. Personal non-property rights to personal data that each individual has are inalienable and inviolable.

6.4. Withdrawal of consent to data processing will not affect the lawfulness of the processing carried out prior to your withdrawal of consent.

6.5. Users of the Site services undertake to respect the rights of each other and third parties, to observe established traditions and ethics on the Internet, not to abuse the capabilities of the Site services for purposes contrary to the norms of the current legislation, as well as morality and ethics.

6.6. The administration is obliged:

6.6.1. Use the information received solely for the purposes specified in paragraph 4 of this Privacy Policy.

6.6.2. Ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of clauses. 5.2. of this Privacy Policy.

6.6.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.

6.6.4. Block personal data relating to the relevant User from the moment the User, or his legal representative or authorized body for the protection of the rights of personal data subjects, is contacted or requested for the period of verification, in case of revealing inaccurate personal data or illegal actions.

6.7. The site administration does not guarantee that the services will meet the requirements of the User; will be provided continuously, quickly, reliably and without errors; the results that can be obtained by the User will be accurate and reliable; the quality of any product, information and other things obtained using the services of the Site will meet the User's expectations, and all errors in the programs will be corrected.

6.8. The Site Administration has the right to carry out preventive work in the Site services with a temporary suspension of the Site services.

6.9. In the event of force majeure, as well as accidents or failures in the software and hardware systems of third parties cooperating with the Site Administration, or actions of third parties aimed at suspending or terminating the functioning of all or part of the Site services, it is possible to terminate the Site services without prior User notifications.

7. Liability of the parties

7.1. The Administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Ukraine, with the exception of cases provided for in paragraphs. 5.2. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of confidential information, the Administration is not responsible if this confidential information:

7.2.1. Became public property before its loss or disclosure.

7.2.2. It was received from a third party until it was received by the Administration of the resource.

7.2.3. Was disclosed with the consent of the User.

7.3. The user is fully responsible for compliance with the requirements of Ukrainian legislation, including laws on advertising, protection of copyright and related rights, protection of trademarks and service marks, but not limited to the above, including full responsibility for the content and form of materials.

7.4. The user acknowledges that the responsibility for any information (including, but not limited to: data files, texts, etc.), to which he can have access as part of the site www.yana.kiev.ua, is borne by the person providing such information.

7.5. The User agrees that the information provided to him as part of the www.yana.kiev.ua website may be an intellectual property object, the rights to which are protected and belong to other Users, partners or advertisers who post such information on the www.yana.kiev website. ua.

The User may not modify, rent, loan, sell, distribute or create derivative works based on such content (in whole or in part), unless such actions have been expressly authorized in writing by the owners of such content in accordance with terms of a separate agreement.

7.6. The User agrees not to copy, sell or resell, and also not to use for any commercial purposes any objects of intellectual property placed in the services of the Site, except when such permission is given to the User by the Site Administration.

7.7. With regard to text materials (articles, publications that are in free public access on the website www.yana.kiev.ua.), their distribution is allowed, provided that a link to Yana Luxury Travel is given.

7.8. The Administration is not liable to the User for any loss or damage incurred by the User as a result of deletion, failure or inability to save any Content and other communication data contained on the www.yana.kiev.ua website. or transmitted through it.

7.9. The administration is not responsible for any direct or indirect losses resulting from: the use or inability to use the site or individual services; unauthorized access to the User's communications; statements or conduct of any third party on the site.

7.10. The administration is not responsible for any information posted by the user on the site www.yana.kiev.ua., including, but not limited to: information protected by copyright, without the express consent of the copyright owner.

7.11. The site administration reserves the right, at its discretion, to suspend, restrict or terminate access to any services of the Site at any time for any reason or without explanation, with or without prior notice, without being responsible for any harm that may be caused to the User such actions.

8. Dispute Resolution

8.1. All disputes of the parties arising from the relationship between the User and the Administration are subject to resolution through correspondence and negotiations using the mandatory pre-trial (claim) procedure. If it is impossible to reach an agreement between the parties through negotiations within 60 (sixty) calendar days from the moment the other Party receives a written claim, the dispute must be submitted by any interested party to the court at the location of the Site Administration (with the exception of the jurisdiction of the case to any other courts).

8.2. The User and the Site Administration agree that all possible disputes regarding this Privacy Policy will be resolved in accordance with the norms of the current legislation of Ukraine.

8.3. Recognition by the court of any provision of this Privacy Policy as invalid does not entail the invalidity or non-compliance with other provisions of this Privacy Policy.

8.4. Inaction on the part of the Site Administration in case of violation by the User or other third parties of the provisions of this Privacy Policy does not deprive the Site Administration of the right to take appropriate actions to protect their interests later.

9. Additional terms

9.1. The Administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. This Privacy Policy comes into force from the moment it is posted on the website www.yana.kiev.ua., unless otherwise provided by the new version of the Privacy Policy. The User's consent to the terms of the Privacy Policy is expressed in the form of registration on the Site or by actually using the services of the Site.

9.3. The User has the right to refuse to accept changes and additions to the Privacy Policy made by the Site Administration, which means that the User refuses to use the Site and the rights granted earlier.

9.4. In the event of the adoption of regulatory legal acts by the authorities of Ukraine, affecting in whole or in part the functioning of the Site or its individual services, the Site Administration reserves the right to make any changes to the functioning of the Site services aimed at bringing the activities of the Site Administration in line with the new standards.

9.5. All suggestions or questions regarding this Privacy Policy should be reported to: info@yana.kiev.ua

9.6. The current Privacy Policy is posted at /en/privacy.html

9.7. The owner of personal data for all operations for the processing of personal data carried out through the Site is LLC “TOURIST FIRM “YANA”, the legal address of which is: 01033, Ukraine, Kyiv, st. Saksaganskogo, 42, tel. +38 (044) 490 73 73.

/ Privacy Policy